WhatsApp customer operations

Turn every WhatsApp conversation into business growth.

Create approved message templates, manage customer conversations in one live inbox, and automatically send order updates from purchase to delivery.

14-day free trial No credit card required Setup in minutes
Template approved

Order confirmation is ready.

12 active chats

Average reply time: 42 sec.

Good morning, Alex

Here is what is happening across your WhatsApp operations.

Active conversations
1,284 +18.2%
Template delivery rate
98.7% +2.1%
Average response time
42s -14.4%
Recent conversations View all
SJ
Sarah Johnson Can you confirm my delivery?
Now
OM
Omar Malik Thank you for the update.
2m
LN
Linda Nelson I want to change my address.
6m
DK
Daniel Kim Is this item still available?
11m
SJ
Sarah Johnson Online
Order #WA-1042
Hi, can you confirm when my order will arrive? 10:26 AM
Absolutely. Your order is out for delivery and should arrive between 2–4 PM today. 10:27 AM ✓✓
Perfect, thank you! 10:27 AM

Built for ambitious customer-first teams

Northstar
Everly
Quartz
Apex
Luma
Everything in one place

One platform for the complete WhatsApp customer journey.

Move from scattered conversations and manual updates to a structured, fast, measurable support operation.

Message templates

Create, organize, preview, and manage reusable WhatsApp templates for support, utility, and marketing workflows.

Shared live chat

Give your support and sales teams one organized inbox with conversation assignment, notes, and fast replies.

Automated order updates

Send payment confirmations, shipping notices, delivery alerts, and status changes without repetitive manual work.

1 2 3 4

Performance analytics

Track response time, delivery status, conversation volume, agent activity, and template performance.

Smart automation

Trigger messages from order events, customer actions, CRM updates, or your existing business workflows.

Team controls

Manage agent access, conversation ownership, business numbers, roles, and operational permissions securely.

AM
SK
Interactive product tour

See how your team can work faster.

Explore three core workflows directly inside this page.

Template builder

Create reusable messages without technical complexity.

Build clear WhatsApp templates, preview the final customer experience, and save drafts before submission.

Live mobile preview
Dynamic variables such as customer and order number
Saved drafts stored in the browser
Create a WhatsApp template
WS
RUKMANA Store Business account
Order confirmed 🎉 Hi Sarah, your order WA-1042 has been confirmed. We are preparing it now and will send another update when it ships.
Track order
Shared inbox

Give your team one place to manage every conversation.

Reply quickly, keep customer context visible, and handle service conversations without switching between devices.

Real-time team inbox
Customer and order context together
Quick replies for common questions
Customer support inbox
SJ
Sarah Johnson Online · Order #WA-1042
Assigned to Alex
Hi, can you confirm when my order will arrive? 10:26 AM
Your order is out for delivery and should arrive between 2–4 PM today. 10:27 AM ✓✓
Great. Can the driver call before arriving? 10:28 AM
Order automation

Keep customers informed at every order milestone.

Send timely status messages when an order is confirmed, prepared, shipped, or delivered.

Trigger-based customer updates
Consistent branded messages
Fewer “Where is my order?” conversations
Order automation

Order #WA-1042

Placed by Sarah Johnson · $128.00

Confirmed
Customer phone+1 555 014 8821
Estimated deliveryJuly 28, 2026
Order confirmedConfirmation message sent automatically
2
Preparing orderCurrent order status
3
ShippedShipping notification will be sent
4
DeliveredDelivery confirmation will be sent
Simple implementation

Go live in four clear steps.

Connect your business, prepare your messages, invite your team, and start serving customers.

01

Connect WhatsApp

Connect your approved WhatsApp business number to your RUKMANA workspace.

02

Create templates

Build reusable order, service, authentication, and campaign message templates.

03

Add your team

Invite agents, assign roles, and organize responsibility across the shared inbox.

04

Automate updates

Connect order events and send the right customer message at the right time.

Built for better operations

Make customer communication faster, clearer, and easier to manage.

RUKMANA gives teams a structured operating system for WhatsApp conversations instead of relying on disconnected phones and manual updates.

98.7%Average template delivery visibility
42 secExample average response time
24/7Automated order status updates
1 inboxFor sales and support conversations
Simple pricing

Choose the plan that fits your team.

Start small, then upgrade as your conversation volume and team grow.

Monthly Yearly Save 20%

Starter

For small businesses building their first WhatsApp workflow.

$29/month
Start free
  • 1 WhatsApp business number
  • 3 team members
  • Template manager
  • Shared live inbox
  • Basic order updates

Scale

For established businesses with advanced operational requirements.

$199/month
Contact sales
  • Multiple business numbers
  • Unlimited team members
  • Custom workflows and webhooks
  • Priority onboarding
  • Dedicated support
Customer stories

Teams use RUKMANA to deliver a more professional customer experience.

Example testimonials for your SaaS website. Replace these with verified customer reviews before publishing.

★★★★★
“We replaced several phones and spreadsheets with one shared inbox. Our team now sees the complete customer and order context before replying.”
MR
Maya ReedOperations Manager, Northstar
★★★★★
“The order update workflow significantly reduced repetitive questions. Customers receive clear updates without our support team sending each message manually.”
OA
Omar AliE-commerce Director, Everly
★★★★★
“The template builder makes our messages consistent and easy to manage. New team members can start responding professionally on their first day.”
SK
Sophia KimCustomer Experience Lead, Luma
Frequently asked questions

Everything you need to know before getting started.

You can create and organize WhatsApp message templates, handle customer conversations in a shared live inbox, manage team access, trigger order updates, and review operational analytics.

Yes. Team members can work from one shared inbox, view customer context, and coordinate responsibility for conversations according to their assigned roles.

Yes. Order events such as confirmation, preparation, shipment, and delivery can trigger approved WhatsApp messages through your connected workflow or commerce system.

Yes. This website and its interface previews are responsive across desktop, tablet, and mobile screen sizes.

The example SaaS subscription prices shown here cover the software platform only. Your final pricing page should clearly explain any WhatsApp or provider usage charges separately.

Start building today

Give every customer a faster WhatsApp experience.

Bring message templates, live support, and automated order updates into one professional workspace.

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